Terms and Conditions -

General Provisions

2. Seller Information and Obligations

Smartflow B Company, better known as Smartflow BC and Smartflow de México, a company responsible with tax domicile located in Mexico City, Naples neighborhood, Postal Code 03810 in the Benito Juárez delegation, Country Mexico, sells the products offered on this Website directly and without intermediaries. All transactions made through the Website will be subject to the terms and conditions expressed herein.

3. Acceptance of the Terms and Conditions

Each time you access this website https://smartflowbc.com/ (the “Website”) provided by Smartflow BC, and use it as a customer (“Customer”), you accept the terms and conditions (the “Terms and Conditions”) expressed herein. Therefore, we ask that you review them carefully before making a transaction. If you do not agree with these terms and conditions, you must refrain from carrying out any transaction and from providing personal information on this Website. These terms and conditions may be modified from time to time by Smartflow BC, so we recommend that you consult them periodically to be aware of the provisions in effect at the time of your purchase.

4. Purpose of the Website

The use of this Website is exclusively for you, as a Customer, to personally consult information related to the products that Smartflow BC offers for sale through it. Therefore, the Website may not be used for any other purpose, and you may not copy, forward, reproduce, reuse, sell, transmit, distribute, download, license, modify, publish, or otherwise use the Website’s content for public or commercial purposes. Under no circumstances may it be understood or interpreted that any concession or license is being granted with respect to any intellectual property rights. Linking to or referencing this Page is not permitted unless expressly allowed in writing by Smartflow BC.

5. Customer Obligations

Each time you use this Website, you agree to these Terms and Conditions to:

Use this Website in accordance with the Terms and Conditions set forth herein, as well as the Website’s Terms of Use, which can be found within the Website.
Conduct legitimate transactions, whether personally or on behalf of someone you are legally authorized to represent.
Be responsible for all charges, fees, and taxes arising from transactions.
Provide truthful, accurate, and legitimate information requested to complete the purchase and sale of the products offered here.
Do not access third-party information through the Website.
Do not allow unauthorized third parties to conduct transactions through the Website without your consent.

Do not impersonate any individual or legal entity, nor use or provide a false email address or one that does not belong to you.

6. Information Updates.

Smartflow BC may modify the content of the Website at any time and assumes no obligation to update it at any specific time. As a Customer, you have the option to consult, verify, or confirm any information contained on the Website through the contact information provided for this purpose.

7. Communication with the Customer.

As a Customer, you agree to use email as a means of communication. Therefore, all agreements, notices, information, or communications sent to you via email will be considered to meet the legal requirements as if they had been made in writing.

8. Provisions Regarding Product Purchases

8.1 Purchase Conditions.

Products purchased by the Customer through the Website will be governed by these Terms and Conditions for the sale of retail products and applicable tax regulations.

Smartflow BC makes every effort to ensure that the content of the Website is as accurate as possible; However, errors or inaccuracies may occasionally occur, including, but not limited to, those related to the description, quality, availability, image, payment terms, applicable offers, or price of the product.

Smartflow BC, in order to benefit the greatest possible number of customers and mindful that it is dedicated to the sale of retail products and that it directs its sales to its customers and end consumers, may choose to: sell each customer a maximum of one product of the same type, refrain from making sales to resellers, or ensure that their purchase is for the purpose of resale or price gouging.

8.2 Currency of the Transaction.

The currency used in transactions carried out through this Website will be the Peso, the legal tender of the United Mexican States.

8.3 Quality and Characteristics of the Products Offered.

Smartflow BC sells the products offered through the Website, which are displayed for sale online in the catalog. The characteristics of each product will be described on the Website. Therefore, Smartflow BC is obligated, in the event of a purchase, to deliver the product with the characteristics indicated in its description, except as described in Section II, Paragraph A above.

It should also be noted that the home delivery service does not include installation or cutting services of any kind; both services must be requested separately.

8.4. Pricing of Products Offered

The prices of each of the products offered, and any applicable promotions, will be published on the Website. These prices will be clearly identifiable and attributable to each product, except as described in Section II, Paragraph A above. Smartflow BC may offer prices and offers for the sale of products on this Page that vary with respect to the prices and offers for the same products in quotes made directly to the client, which will only be applicable to purchase and sale transactions carried out through this means and for the city or entity indicated; therefore, under no circumstances is Smartflow BC obligated to respect the prices published within this Page for transactions carried out in any of our projects or in other cities or entities than those indicated.

9. Payment for Products

9.1 Payments on the Website:

To complete a purchase transaction through this Website, you, as the Customer, must have a credit or debit card duly issued by a legally established Banking Institution under Mexican law, or one of the payment methods available through Smartflow BC, and the charge for the purchase of the products must be authorized. Smartflow BC may occasionally change the payment methods and/or the Banking Institution cards it accepts on this portal.

The purchase transaction through this Website is managed by MP Agregador, S. de R.L. de C.V. (hereinafter “Mercado Pago Standard”), therefore Smartflow BC does not store, process, or transmit the Customer’s banking information. Smartflow BC, in its pursuit of implementing best practices, verifies that Mercado Pago Standard holds the Payment Card Industry Data Security Standard (hereinafter “PCI”) certifications. While Smartflow BC employs industry-standard measures to protect its website, the internet is not 100% secure. Therefore, we advise the Client to exercise caution and use their confidential information responsibly (name of the credit or debit cardholder, card number, expiration date, excluding the security code, which, in order to protect the Client’s confidential information, will not be stored by Mercado Pago Standard). Consequently, Smartflow BC is not liable for damages or misuse of the aforementioned data.

Regarding payment via Bank Transfer, the Client will have a maximum of 24 hours to make the full payment for their purchase order, starting from the time Smartflow BC confirms the order and notifies the Client of the corresponding bank transfer details via the email address registered in the purchase order. Otherwise, the order will be canceled. The transaction is managed by MP Agregador, S. de R.L. de C.V. (hereinafter “Mercado Pago Standard”), therefore Smartflow BC does not store, process, or transmit the client’s bank details. Mercado Pago Standard offers security and confidentiality of the data provided, using a secure server with SSL (Secure Socket Layer) protocol, so that the information sent is transmitted in encrypted form to ensure its protection; therefore, Smartflow BC is not responsible for damages or misuse of the aforementioned data.

Smartflow BC may review, only through the Acquiring Banking Institution, the information provided to carry out the online transaction, even after the transaction has been completed electronically. The Client must prove, when requested, that the information previously provided is correct.

9.2 In-Store Payment:

As an online customer, you can complete your purchase using the “IN-STORE PAYMENT” method. This method is only applicable to online purchases with home delivery, and the delivery method cannot be changed.

Payment under this method can be made using any of the payment methods available at the Smartflow BC branch in Mexico:

Cash in Mexican pesos.
Visa, MasterCard, and American Express credit/debit cards.
Post-dated and current-dated checks.
Electronic transfer.

Conditions applicable to the “Payment in Branch” option:

Once your order is confirmed, you have 24 hours to make the payment. Otherwise, you will receive an email informing you that your order has been canceled because the payment was not confirmed.
We will hold the order inventory until we receive payment.
Once you have made your “In-Store Payment,” you will receive a purchase confirmation email with the delivery date.
You can only make your order as a single transaction in-store; you cannot add items to it. If you choose to make additional purchases in-store, they must be paid for in a separate transaction.
For interest-free installment promotions, the rates currently offered in-store with participating credit cards will apply.
If you choose to return the products, the provisions of section J of our terms and conditions apply.

10. Purchase Receipt

Once the purchase transaction is completed through this Website, and the payment has been authorized by the issuing bank of the credit or debit card, or credited according to the applicable payment method, a screen will appear indicating that you will receive an email with instructions on the next steps for the delivery of your products, except as described in Section II, Paragraph A above.

As soon as you receive the purchase receipt and confirmation, you must print it and present it when the purchased products are delivered. Each purchase receipt contains essential information for the delivery of the products; therefore, you must not alter, scratch, modify, or falsify the information contained in this document.

11. Delivery and Receipt of Products

Each time you make a purchase through this Website, you will be presented with two methods for the delivery and receipt of your purchased products:

11.1 In-Store Pickup: You will need to go to the store to pick up your products. You can check the store’s product availability before completing the transaction. Once the transaction is complete, you will need to wait to receive an email indicating the date from which you can pick up your purchased products. To receive your purchased products, you must go to the store, show the purchase receipt you printed at the end of the transaction or the purchase confirmation email, as well as your official photo ID, such as an INE voter ID card, valid passport, professional license, or document proving legal residency in the country (in the case of foreigners), or the valid official ID of the person authorized to receive the products. Smartflow BC may request the physical bank card used for the purchase to perform additional verifications. Remember that we will only deliver the purchased products to you or to the person you have authorized during the transaction process.

The maximum time to pick up your products at the branch is 15 calendar days from the date you received the email notifying you that your products are ready for pickup. If the merchandise is not picked up within this time, we will automatically cancel your order and request a full refund to your original payment method. This refund will be reflected in your account within 7 to 15 business days from the date of order cancellation, or according to the policies of the bank or payment method used by the customer. In these cases, the processing time is the responsibility of the bank or payment method chosen by the customer.
The estimated delivery time for your Special Order products may begin on the 7th day from the date of your purchase, depending on the product selected. You can identify them on the website with the legend “Special Order”, as well as check the estimated delivery time of each product beforehand from its name, description page on the website or in the details of your shopping cart or purchase confirmation email.

11.2 Home Delivery: If you have chosen home delivery, the following provisions will apply:

Before completing the transaction, you will be informed of the estimated delivery time, which may be as early as 48 hours from the date of purchase. The estimated delivery time for your Special Order products may be as early as the seventh day from the date of purchase, depending on the product chosen. You can check the estimated delivery time for each product beforehand by checking its name, description page on the website, or in your shopping cart details or purchase confirmation email.

Before completing the transaction, you must indicate your preferred delivery date, which can be from Monday to Sunday, excluding the holidays of January 1st and December 25th.

Free home delivery for online transactions applies to all categories on the site with a minimum purchase of $4,000.00 MXN. This free home delivery is valid within the local area.
Unless a promotion applies, if the minimum purchase amount is not met, home delivery has a fee that must be paid by the customer at the time of the transaction. This fee will be displayed and clearly identified within the transaction.
Products can only be delivered to the address specified for this purpose in the transaction. Furthermore, the customer, or the person authorized to receive the products in the transaction, must receive the products in person and present an official photo ID, such as an INE voter ID card, valid passport, professional license, or document proving legal residency in the country (in the case of foreigners), as well as the purchase receipt or the transaction confirmation email.

All our home delivery orders include basic handling: Unloading and/or moving the merchandise to the side of the truck, from 1 to 5 meters away from the vehicle’s parking position.

The following maneuvers are not performed during merchandise delivery:

No merchandise hoisting.
No product installation.
No collection of used products.
No doors or windows will be removed to access the property.
No disassembly of the product to allow entry (product warranty).
No furniture will be moved; the access area must be clear to prevent damage to the property and merchandise.
If there are stairs, the space must be wide enough to prevent damage.

The maximum delivery time for your products to the address registered on your purchase order is 15 calendar days from the date you received the email notifying you that your order is in transit. If we are unable to contact you at the phone number or address you provided during this period, we will automatically cancel your order and request a full refund to your original payment method. This refund will be processed within 7 to 15 business days from the date of order cancellation, or according to the policies of the bank or payment method used by the customer. In such cases, the processing time is the responsibility of the bank or payment method chosen by the customer.

If, due to rescheduling or reasons attributable to the Customer, Smartflow BC is unable to make the delivery to the Customer, the maximum storage time for the merchandise will be 15 calendar days from the first date indicated for delivery. Therefore, Smartflow BC will proceed to cancel your order and request a full refund of your payment to its original form, which will be reflected within 7 to 15 business days from the date of cancellation of the order, or according to the policies of the Banking Institution or payment method used by the Customer. In these cases, the timeframes in which this is verified are the responsibility of the Banking Institution or the payment method chosen by the Customer.

Upon receiving your products, regardless of the delivery option you have chosen, you must (i) sign the delivery slips and (ii) perform a physical inspection of the product to ensure that you receive it without obvious defects such as dents, paint scratches, physical deterioration, etc.

12. Warranties.

The warranty for each product, including Special Order items, will be included with the product, either inside or on the packaging. To claim the warranty, you can follow the instructions provided and contact the designated contact person at the phone numbers listed for this purpose. Alternatively, you can visit our branch located in Mexico City or inquire at the customer service desk.

All our product warranties have a minimum validity of 90 days for all parts and components. This period begins from the date of purchase or the date the customer receives the product, whichever is later. As previously defined, the specific terms and conditions for each warranty are outlined in the warranty policy included with the product or on its packaging.

Regarding the extended warranty service, which can range from 1 to 3 years depending on the item (see applicable items), it is only available for purchases made in-store. However, extended warranty service cannot be purchased with purchases made on this website. Customers wishing to purchase extended warranty service for applicable items are invited to visit our branch to purchase their product and extended warranty.

13. Online Returns and Cancellations

For any return, you must present yourself no later than 5 calendar days after the purchase date with the product, proof of purchase (purchase confirmation email), and product delivery number at the Customer Service desk in the branch that fulfilled the order.

For Special Order products, returns are only accepted for factory defects or product damage. In partial returns, where only some products are being returned, the shipping cost is non-refundable.

In the case of cancellations for purchases of items delivered by the supplier (which are shipped directly by the merchandise supplier), cancellations can be made as long as the supplier accepts the cancellation request or a tracking number has not yet been generated for the shipment. If a tracking number has already been generated, you will need to wait for the item to be delivered to the customer’s address. Afterward, the customer must return the item to the Customer Service desk at the branch. To find out if a cancellation is possible.

For any returns or cancellations of purchases made using the “Pay at Branch” method, where payment was made in cash or by debit card, the following applies:

For returns of products that have already been delivered within the timeframe stipulated in these Terms and Conditions, or in the case of order cancellations for orders that have not yet been delivered, the refund will be issued to the customer’s original payment method. The cardholder or authorized person named on the order to receive the merchandise must go directly to the branch that delivered or will deliver the products ,with their valid official identification.

Smartflow BC reserves the right to cancel the transaction and issue a refund to the Customer’s original payment method in the following cases:

If, within 15 calendar days from the date of purchase, the Customer cannot be contacted at the phone number or email address provided at the time of the transaction to notify them of any issues with their purchase order, such as product availability, tracking, or data validation.
If, for a home delivery order, the Customer cannot be contacted at the phone number or email address provided at the time of the transaction within 15 calendar days from the date of purchase, and no response is received from the Customer.

Likewise, both the Customer and Smartflow BC have the unilateral right to cancel the transaction before the physical delivery of the product to the Customer. In such cases, Smartflow BC will fully refund the Customer to their original payment method and will contact them as soon as possible to notify them.

For all the aforementioned cases, the refund may be reflected within 7 to 15 business days from the date of notification of order cancellation, or according to the policies of the Banking Institution or payment method used by the Customer. In these cases, the timeframe for the refund to appear is the responsibility of the Banking Institution or the payment method chosen by the Customer.

Smartflow BC will contact the Customer to inform them of any issues related to their purchase starting from the date of purchase.

During the online transaction refund process, Smartflow BC processes refunds using the following payment methods: a) PayPal, b) Mercado Pago (“Platform”), or c) Banking Institution (acquiring bank), depending on the payment method selected by the Customer at the time of the transaction. Smartflow BC supports the refund with a receipt issued by the Platform and/or Banking Institution (acquiring bank). Smartflow BC cannot guarantee the functionality of this receipt for tracking refunds with the Platform and/or the Banking Institution (acquirer or issuer), as this process is executed solely and exclusively by said Platform and/or Banking Institution (acquirer and issuer), without Smartflow BC’s participation. However, the issued receipt confirms that Smartflow BC requested the refund from the Platform and/or Banking Institution (acquirer and issuer). Therefore, the Customer must track their refund with the Banking Institution (issuer) and/or Payment Platform they selected as their payment method.

If the Customer does not see the refund applied to their account within 7 to 15 business days from the date of the refund request, they must contact the Banking Institution (issuer) and/or Platform’s toll-free number (800) to file a claim and obtain a tracking report number. In the event that the Customer’s clarification with the issuing Bank is not resolved, the Customer, using this report number, must file a complaint directly with CONDUSEF against the issuing Bank and/or Platform for resolution of the case.

Smartflow BC is prepared to provide support within its scope during this clarification process. To this end, Smartflow BC may request the Customer’s report number filed with the issuing Bank and/or Platform, account statements, transaction reports, and other relevant information to help expedite the refund process.

14. Personal Data Protection.

Your privacy is very important to Smartflow BC. The personal data you provide through this Website is used to process orders, ensure proper delivery, provide better service during your visit or call, evaluate and continuously improve the products and services we offer, and send you promotional information from Smartflow BC. To learn more about how we obtain, use, share, or store your personal data, please consult the Smartflow BC Privacy Notice, which can be found on the website: https://smartflowbc.com/

15. Contact Us

If you have any questions related to the information provided on this Website, the products offered, or your purchase transaction.

16. Agreement to the Terms and Conditions

Accessing, using, or conducting any transaction through this Website signifies your agreement to these terms and conditions, which you, as the Customer, declare you have read and accepted. In the event of any dispute arising from the application or interpretation of these terms and conditions, the parties agree to submit to the conciliation procedure of the Federal Consumer Protection Agency (PROFECO) or to the jurisdiction of the courts of Mexico City, expressly waiving any other jurisdiction or venue, present or future, that may correspond to them by reason of their domicile or any other cause.

Last Updated: March 2025