{"id":416,"date":"2025-03-13T15:41:40","date_gmt":"2025-03-13T15:41:40","guid":{"rendered":"https:\/\/smartflowbc.com\/?page_id=416"},"modified":"2025-11-17T15:13:53","modified_gmt":"2025-11-17T21:13:53","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/smartflowbc.com\/en\/politica-de-devoluciones\/","title":{"rendered":"Return policy"},"content":{"rendered":"
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Return policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tIn English<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Disposiciones Generales<\/p>

  1. Informaci\u00f3n b\u00e1sica<\/li><\/ol>

    Se tienen 5 d\u00edas a partir de la fecha de compra para realizar el reembolso o cambio de mercanc\u00eda en la tienda donde se realiz\u00f3 la compra.<\/p>

    \u00a0 \u00a0 \u00a0 \u00a02. Requisitos<\/p>

    Para hacer v\u00e1lido el reembolso o cambio de un producto ya entregado, es necesario acudir a la sucursal donde realizaste la compra y presentar:<\/p>

    \u00a0 \u00a0 \u00a0 3. Comprobante de compra.<\/p>

    1. Mercanc\u00eda en su empaque original y con sus componentes completos.<\/li>
    2. Garant\u00eda con proveedores o centro de servicio.<\/li><\/ol>

      Pasados los 60 d\u00edas a partir de la fecha de compra, la garant\u00eda aplicar\u00e1 con el Proveedor o su Centro de Servicio Autorizado.<\/p>

      \u00a0 \u00a0 \u00a0 4. Reembolsos o cambio de la mercanc\u00eda de compra en sucursal.<\/p>

      El reembolso o cambio se entregar\u00e1 en el mostrador de Servicio al Cliente en la sucursal donde se realiz\u00f3 la compra.<\/p>

      \u00a0 \u00a0 4.1 Reembolsos o cambio de la mercanc\u00eda de compra en l\u00ednea.<\/p>

      El reembolso o cambio se entregar\u00e1 en la misma forma de pago original. La devoluci\u00f3n se ver\u00e1 reflejada en la cuenta del cliente en un rango m\u00e1ximo de 7 d\u00edas h\u00e1biles seg\u00fan el banco emisor, despu\u00e9s de la fecha de la operaci\u00f3n.<\/p>

      En el caso de los productos de Pedido Especial, las devoluciones solo aplican por defecto de f\u00e1brica o da\u00f1os en el producto.<\/p>

      En devoluciones parciales, donde solo se solicita la devoluci\u00f3n de algunos productos, el costo del flete no es reembolsable.<\/p>

      \u00a0 \u00a0 \u00a05. Excepciones a la pol\u00edtica.<\/p>

      Esta pol\u00edtica no aplica para los siguientes productos y\/o servicios:<\/p>

      1. Servicios de instalaci\u00f3n.<\/li>
      2. Ventas comerciales.<\/li><\/ol>

        \u00daltima Actualizaci\u00f3n: Marzo del 2025<\/p>

        .<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Pol\u00edtica de devoluciones In English Disposiciones Generales Informaci\u00f3n b\u00e1sica Se tienen 5 d\u00edas a partir de la fecha de compra […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-416","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartflowbc.com\/en\/wp-json\/wp\/v2\/pages\/416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartflowbc.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartflowbc.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartflowbc.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartflowbc.com\/en\/wp-json\/wp\/v2\/comments?post=416"}],"version-history":[{"count":25,"href":"https:\/\/smartflowbc.com\/en\/wp-json\/wp\/v2\/pages\/416\/revisions"}],"predecessor-version":[{"id":4957,"href":"https:\/\/smartflowbc.com\/en\/wp-json\/wp\/v2\/pages\/416\/revisions\/4957"}],"wp:attachment":[{"href":"https:\/\/smartflowbc.com\/en\/wp-json\/wp\/v2\/media?parent=416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}